Privacy Policy

Our Privacy Policy is fueled by our commitment to these Privacy Principles:

  1. Safety and Security:

    We’re deeply committed to creating a safe and secure online environment for our users.

  2. No Sale of Personal Information:

    We do not sell your personal information to third parties.

  3. Transparency and Control

    We provide clear information about how your data is used and offer you easy access and control over your personal information.

  4. Enhanced Security:

    Your information is protected using strong encryption and industry- standard security practices. We employ administrative, technical, and physical safeguards to secure your data.

  5. Privacy Compliance:

    We proactively monitor and promptly adapt to evolving state and federal privacy regulations to maintain compliance.

  6. Educational Commitment:

    We educate users about best practices regarding personal data privacy to ensure user empowerment and awareness.

  7. Limited Data Retention:

    We retain your personal information only as long as necessary to provide services or comply with legal obligations. Users can request the deletion of their data anytime.

Information We Collect:

  • Manual Submission:

    Information you voluntarily provide, such as your name, contact information, medication details, and consent.

  • Automatic Submission:

    Information is automatically collected, including device and usage details to enhance user experience and system functionality.

How We Use Your Information:

  • To provide and maintain the Behind the Counter™ services.

  • To personalize your user experience and communicate effectively with you.

  • To secure your account and prevent unauthorized access.

Data Security and Protection:

  • We utilize encryption and industry-standard security measures provided by KDE Technologies in West Virginia to protect your information.

Disclosure of Information: We do not share, sell, or disclose your personal information unless explicitly authorized by you or required by law.
Data Breach Notification: We will promptly inform you of any data breach involving your information in compliance with applicable state and federal laws.
User Responsibilities: Maintain accurate and current personal information and protect your login credentials to avoid unauthorized access.
Contact Information: For privacy concerns or questions, please contact us:
Changes to this Privacy Policy: We encourage users to regularly review this Privacy Policy for updates. We will provide notice of significant changes via email and on the website.
No Third-Party Integration: Our system currently does not integrate or share data with third party applications or services.
Refund Policy: Refunds are evaluated on a case-by-case basis for subscription-related issues and, if approved, will be processed within 30 days of the request. Please contact customer support to initiate a refund.
Account Termination: We reserve the right to terminate user accounts in the event of misuse or violation of the User Agreement or Privacy Policy.

Thank you for your trust and support.

Contact Information: For privacy concerns or questions, please contact: